Zippy Klean LLC
What you are agreeing to
Last updated: 14 October 2026
Section 1
Who these terms are between
These terms govern services provided by Zippy Klean LLC (“Zippy Klean”,
“we”, “us”), registered at 12587 Poway Rd, Suite #425, Poway, CA 92064, to the person booking the
service (“you”). They apply to every service we carry out and to the use of
this website.
Booking a service, in person, by phone, by text or through our online booking system,
means you accept these terms. If something here does not work for your situation, tell us
before we start rather than after.
Section 2
Services and quotes
We are a fully mobile service. Work is carried out at the address you give us, within
San Diego County and the Temecula and Murrieta areas, as set out on our
mobile detailing page.
- Prices on this website are starting prices. Every quote is confirmed after we
have seen the vehicle, because condition is the variable we cannot assess from a
photograph.
- Quotes given from photographs are provisional. If the vehicle is materially
different from the photographs, we will tell you the revised price before starting and
you are free to decline.
- Additional work is never carried out without your agreement. If we find
something that needs more than you booked, we stop and ask.
- Some work cannot be completed to a standard we will stand behind — badly
degraded trim, pitted chrome, perforated metal, gelcoat worn through to the laminate. We
will tell you that before taking payment rather than afterwards.
We need reasonable access to the vehicle and enough space to work around it for the
booked window. We will confirm anything else we need on site when you book.
Section 3
Booking, cancellation and rescheduling
- No deposit is required to book a service.
- Cancellations and reschedules made more than 48 hours before the appointment are
free.
- A $78 cancellation fee applies to cancellations or reschedules made less than 48
hours before the appointment. A mobile appointment is a reserved block of a day that
we cannot fill at short notice.
- We may waive the fee at our discretion — illness, emergencies, weather and
genuinely unavoidable circumstances. Tell us what happened and we will be reasonable.
- If we cancel or reschedule, for weather, equipment failure or any other reason,
there is no charge to you and we will rebook at the earliest slot that suits you.
Weather matters more for mobile work than for a shop. We may postpone coating work where
conditions would compromise the result, and we would rather move an appointment than apply
a permanent product in conditions that will show.
Section 4
Payment
Payment is due on the same day the work is completed. We accept all major cards,
cash, check, Venmo and PayPal.
- Prices quoted are for the service described. Any additional work agreed during the
appointment is added to the final total.
- Gift cards are applied at their face value against the total. Where the service costs
more than the card, the balance is payable the same day.
- Maintenance program customers are billed monthly for the booked visit.
Section 5
Coating warranty
The warranty on NanoPro® coating products is issued by NanoPro, not by Zippy
Klean. We are a trained and certified installer. NanoPro is the warrantor, and the
warranty certificate issued for your vehicle is the document that governs the cover.
The coating warranty protects against defects in the coating itself — including
peeling, bubbling and corrosion. It is not insurance against damage to the vehicle.
What the warranty does not cover. A coating is a protective layer, not a shield.
It does not prevent rock chips, collision damage, scratches from improper washing, or
damage from acidic contamination left on the surface. Nothing on this site should be read
as promising otherwise.
Full terms, duration, conditions and transferability are set out in the NanoPro
warranty certificate issued for your vehicle at the time of service. We will give you
that certificate and we encourage you to read it. Where anything on this website differs
from the certificate, the certificate governs.
- Hand wash only. Automatic and drive-through washes are the most common cause of
a warranty claim being refused, and they will mark a coated finish.
- Maintenance matters. Keeping the vehicle clean and keeping records of its care
supports any future claim. Our
maintenance program exists partly for that
reason.
- CARFAX® registration. Where a coating is registered to your VIN, the record
appears on the vehicle history report. CARFAX is an independent third party and we do not
control what it publishes or how it displays a record.
Section 6
Vehicle condition and your belongings
We document pre-existing damage before we begin. Our technicians photograph the
vehicle at the start of every job. If you want a copy of that record, ask and we will send
it to you.
- Pre-existing damage is not our responsibility, and detailing frequently makes
existing defects more visible — a clean panel shows scratches, chips and
previous repairs that dirt was hiding. This is not new damage.
- Personal items. We ask you to remove valuables, cash, electronics, documents and
anything irreplaceable before we arrive. Items left in the vehicle are collected together
and returned — normally bagged, or put back where we found them.
- We are not liable for loss of or damage to personal items left in the vehicle.
Please take them with you.
- Mechanical and electrical faults. We do not carry out mechanical work. We are not
responsible for pre-existing faults, including water ingress through failed seals,
existing electrical faults, or components already loose, perished or damaged.
- Aftermarket fittings, wraps, paint protection film and previous repairs —
tell us about these before we start. Products appropriate for factory paint are not always
appropriate for a wrap, a respray or an aftermarket finish.
Section 7
Insurance and liability
Zippy Klean carries comprehensive insurance covering up to $100,000 for vehicle damage
and $1,000,000 for bodily injury and damage on customer property. Certificates are
available on request.
- Report any concern on the day. If you believe something has been damaged during
our work, tell us before we leave or as soon as you notice it. Prompt reporting lets us
compare against our own photographs and resolve it properly.
- Our liability is limited to the vehicle and property we worked on and to the
cover carried by our insurance. We are not liable for indirect or consequential losses,
such as loss of use, rental costs or lost earnings.
- Nothing in these terms limits liability where the law does not allow it to be limited.
Section 8
Our satisfaction guarantee
We advertise a 100% satisfaction guarantee and it means what it says: if you are
not happy with the work, tell us and we will put it right.
- Tell us within 48 hours of completion so we can see the vehicle in the condition
we left it in.
- Our first remedy is to return and correct the work at no charge.
- The guarantee covers the quality of our workmanship. It does not cover outcomes we told
you in advance were not achievable — marks we said would not come out, trim we said
was past restoring, chrome we said was pitted.
Section 9
Gift cards
Gift cards are issued electronically and delivered by email or text message. Full detail is
on the gift certificates page.
- Gift cards do not expire and carry no service, dormancy or inactivity fee.
- Gift cards carry value and may be applied to any service we offer, subject to our
service area and to the vehicle being suitable for the service chosen.
- Where a service costs more than the card, the difference is payable on the day.
Where it costs less, the balance remains on the card.
- A remaining balance under $10 may be redeemed for cash, as provided by California
law.
- Gift cards are not reloadable and are not redeemable for cash except as stated above.
Section 10
Maintenance program
The maintenance program is open to customers
whose vehicles we have coated.
- Month to month, with no contract. You may stop at any time.
- Visits are scheduled twelve months ahead on a standing slot — the same day
of the same week each month. Individual visits can be moved by agreement.
- The monthly fee covers the deluxe detail at 25% off the regular price. It does
not include the annual ceramic refresh, which is a separate optional service.
- Missed visits are subject to the cancellation terms in Section 3.
Section 11
This website
Content on this site is provided for information. We keep prices and descriptions current,
but errors happen and we reserve the right to correct them.
- Photographs are illustrative. Results vary with the condition of the vehicle.
- Customer reviews are shown word for word as published by the reviewer.
- Third-party trademarks — including NanoPro®, CARFAX® and vehicle
manufacturer names — remain the property of their owners and are used here to
describe the products and vehicles we work with.
- Our site content, including text and original images, remains our property.
Section 12
Governing law and changes to these terms
These terms are governed by the laws applicable to the services performed, and services are
performed in California.
We may update these terms. The version published on this page at the time you book is the
version that applies to your booking. The date at the top of this page shows when it was last
changed.
If anything here is unclear, ask before you book. We would far rather answer a
question than have you find out something you did not expect on the day.
