Privacy policy

Who we are

This policy explains what Zippy Klean LLC (“Zippy Klean”, “we”, “us”) does with personal information, both on this website and when we provide services. We are registered at 12587 Poway Rd, Suite #425, Poway, CA 92064 and operate across San Diego County, Temecula and Murrieta.

We are a small detailing business, not a data company. We collect what we need to quote the work, turn up at the right address, do the job and keep in touch — and we would rather tell you plainly what that involves than bury it.

What we collect

Information you give us when you request a quote, book a service or contact us:

• Name, phone number and email address
• Service address, because the service is mobile and we come to the vehicle
• Vehicle details — make, model, year, colour, condition and, for coating work, the VIN
• Photographs you send us of the vehicle, and photographs our technicians take to record its condition before and after work
• What you ask for and anything you tell us about the vehicle or the appointment

Payment information. Card payments are processed by our booking and payment provider. We do not store full card numbers. We see what the provider shows us: that a payment succeeded, the amount, and the last digits of the card.

Information collected automatically when you use this website:

• IP address, approximate location derived from it, browser and device type
• Pages viewed, time on the site, how you arrived and where you went
• Identifiers set by cookies and similar technologies — see Section 5

What we use it for

• Quoting and scheduling — assessing the vehicle, giving you a price, booking the appointment and getting a technician to the right address
• Carrying out the work, including recording vehicle condition before and after
• Taking payment and keeping business records, including for tax
• Registering a coating to your VIN where you have purchased one, and keeping the service record current
• Warranty administration, including passing details to the coating manufacturer where a claim is made
• Contacting you about appointments, reminders, follow-ups and — where you have agreed to it — offers and promotions
• Improving the website and our advertising, including understanding which pages people find useful and which adverts bring people here

Who we share it with

We do not sell your personal information for money. We do share it with the companies that make the business work:

• Our booking and payment platform (Urable) — holds bookings, customer records and processes payments and gift cards
• CARFAX® — where you purchase a coating, the service is registered against your vehicle’s VIN so it appears on the vehicle history report. CARFAX is an independent company with its own privacy policy, and we do not control what it publishes or how it displays a record
• NanoPro — the coating manufacturer, for warranty registration and any warranty claim
• Google — website analytics and advertising
• Meta (Facebook and Instagram) — advertising measurement and audiences, via the Meta Pixel on this site
• Messaging and email providers that deliver our texts and emails
• Professional advisers and insurers, and anyone we are legally required to share with

Cookies, analytics and advertising

This site uses cookies and similar technologies, including Google Analytics, Google advertising tools and the Meta Pixel.

• Necessary cookies make the site and the booking form work.
• Analytics cookies tell us which pages people read, how they got here and where they stop. We use this to make the site better, not to identify you personally.
• Advertising cookies and pixels let Google and Meta measure whether an advert worked and show you related adverts on other sites and apps.

How to turn them off. Most browsers let you block or delete cookies in their settings. You can also use Google’s own analytics opt-out add-on, and adjust ad settings inside your Google and Meta accounts. Many browsers and extensions send a Global Privacy Control signal, and we treat that signal as a request to opt out of sharing.

Blocking cookies will not stop you booking a service. Call or text us and we will book it for you.

Text messages and email

We use text messages for two different things, and they are treated differently.

• Service messages — appointment confirmations, reminders, “we are on our way”, questions about the job and your gift card delivery. These are part of providing the service you asked for.
• Marketing messages — offers, promotions and news. We only send these to people who have agreed to receive them. Agreeing is never a condition of booking a service or buying anything.

Marketing emails carry an unsubscribe link in every message. Unsubscribing takes effect for all future marketing email.

Your California privacy rights

If you are a California resident, you have rights over your personal information under the California Consumer Privacy Act as amended. We honour these requests regardless of whether we are strictly required to. You have the right to:

• Know what personal information we have collected about you, where it came from, what we use it for and who we have shared it with
• Access a copy of that information
• Correct information that is inaccurate
• Delete your personal information, subject to records we are required to keep for tax, warranty or legal reasons
• Opt out of the sharing of your personal information for cross-context behavioural advertising — see below
• Limit the use of sensitive personal information, though we do not collect or use sensitive personal information as that term is defined
• Not be discriminated against for exercising any of these rights. We will not charge you more, give you a worse service or refuse to work on your vehicle because you asked.

To opt out of sharing for advertising, or to make any other request, call or text (858) 808-1244 and tell us what you want. You can also turn on Global Privacy Control in your browser, which we treat as an opt-out request.

We will verify a request by confirming details we already hold — usually the phone number or email on your booking. An authorised agent may make a request on your behalf with written permission.

How long we keep it

• Customer and booking records — for as long as you are a customer and then as long as we need them for tax, accounting and legal purposes.
• Coating and warranty records, including the VIN — for the life of the coating warranty, because they are what supports a future claim and what makes the vehicle’s service history worth something at resale.
• Vehicle condition photographs — kept as a record of the work and of the condition the vehicle arrived in.
• Website analytics data — retained according to the settings of the analytics provider.

Ask us to delete your information and we will, apart from anything we are required to keep.

Security

We take reasonable steps to protect the information we hold, and we keep as little of it as we can. Payments are handled by our payment provider rather than by us, which means we never hold your full card number.

No system is perfectly secure, and we will not pretend otherwise. If something happens that affects your information, we will tell you.

Children

Our services are for adults and this website is not directed at children. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, contact us and we will delete it.

Changes to this policy

We may update this policy as the business changes. The date at the top of this page shows when it was last changed, and the version published here is the one that applies.

How to reach us

Zippy Klean LLC
12587 Poway Rd, Suite #425, Poway, CA 92064

Registered in Hawaii as Zippy Klean LLC, 75-5660 Kopiko Street, Kailua-Kona, HI 96740.

Phone and text: (858) 808-1244
Mon–Sat by appointment.

For any privacy request — access, correction, deletion or opting out of advertising — call or text us and say what you want. A real person will deal with it.